Cancellation Policy

This website is supplied by HeraHaven ("we", "us", and "our").

What this policy applies to

This cancellation policy relates to your use of the website.

Subscription Cancellation within 24 Hours

1. Customers have the right to cancel their subscription and request a full refund within 24 hours of making their payment, given that they have not spent more than 20 luna.

Subscription Cancellation after 24 Hours

1. Subscription cancellation requests made after the 24-hour period will be effective at the end of the current billing period.

Request a Subscription Cancellation

1. To request a refund, customers should send an email to [email protected] detailing their request.
2. Refund requests must include the customer's account information and the reason for cancellation.

Luna Package Cancellation

1. All Luna Package purchases are final and non-refundable.