Terms of Service

These terms apply when you use HeraHaven (the “website”) and any related software applications or websites (collectively, “Technologies”), including personal non-commercial use of our services. By accepting these terms or using the services, you form a contract with us.

Our Privacy Notice explains how we collect and further process personal information. Although it does not form part of these Terms, it is an important document that you should read.

HeraHaven is an online chat application that uses artificial intelligence algorithms to generate virtual and fictional characters (the “AI Girlfriends & AI Boyfriends”). The website generates messages, so that you can chat with the AI Girlfriends & AI Boyfriends. The website can also generate medias including, but not limited to, images, videos and voice notes (the “Services”). Parts of the Services offered by the website may require you to create a user account.

HeraHaven is provided by the Company Vilala Limited with company number 61 Agiou Pavlou, Nicosia 1107, Cyprus, which is based at 61 Agiou Pavlou, Nicosia 1107, Cyprus.

Article 1. Registration and access

Minimum age. You must be at least 18 years old to use the Services.
Registration. Provide accurate and complete information when registering. Do not share your account details. If using services on behalf of someone else, ensure you have their authorization.

Article 2. Using our Services

Allowed Uses: You can use our services if you comply with these terms and all applicable laws.
Prohibited Uses: Do not use the services for illegal, harmful, or abusive activities. This includes infringing on others' rights, modifying or distributing our services, attempting to reverse engineer the services, extracting data automatically, misrepresenting output as human-generated, interfering with our services, or using output to develop competing models. For example, you are prohibited from:

• Using our Services in a way that infringes, misappropriates or violates anyone’s rights.
• Modifying, copying, leasing, selling or distributing any of our Services.
• Attempting to or assisting anyone to reverse engineer, decompile or discover the source code or underlying components of our Services, including our models, algorithms, or systems (except to the extent this restriction is prohibited by applicable law).
• Automatically or programmatically extracting data or Output (defined below).
• Representing that Output was human generated when it was not.
• Interfering with or disrupting our Services, including circumventing any rate limits or restrictions or bypassing any protective measures or safety mitigations we put on our Services.
• Using Output to develop models that compete with HeraHaven.
• Do not use any information or anything else from the website to for competing purposes including (indicatively, not exhaustively) train competing models, algorithms and/or softwares.

Third party Services. Our services may include third party software, products, or services, (“Third Party Services”) and some parts of our Services, like our browse feature, may include output from those services (“Third Party Output”). Third Party Services and Third Party Output are subject to their own terms, and we are not responsible for them.
Feedback. We appreciate your feedback about our Services, but you agree that we may use it to provide, maintain, develop, and improve our Services, without compensation to you.

Article 3. Content

Your content. You will generate your own AI character (both physical and personality characteristics) using our algorithms. You can then start a conversation with your selected character(s). You are responsible for Input, including ensuring that it does not violate any applicable law or these Terms. You represent and warrant that you have all rights, licences, and permissions needed to provide Input to our Services.
Ownership of content. AI characters, platform design, logos, and any proprietary software or technology, are the sole property of HeraHaven or its licensors. Users are prohibited from reproducing, modifying, distributing, or using any intellectual property without explicit authorization. Any unauthorized use may result in legal consequences.
Similarity of content. Due to the nature of our Services and artificial intelligence generally, Output may not be unique and other users may receive similar output from our Services. Our assignment above does not extend to other users’ output or any Third Party Output.
Our use of content. We can use your Content worldwide to provide, maintain, develop, and improve our Services, comply with applicable law, enforce our terms and policies and keep our Services safe. If you don't want your content used for model training, opt out by emailing [email protected]. Note this may limit service functionality.
Accuracy. Artificial intelligence and machine learning are rapidly evolving fields of study. We are constantly working to improve our Services to make them more accurate, reliable, safe, and beneficial. Given the probabilistic nature of machine learning, use of our Services may in some situations result in Output that does not accurately reflect real people, places, or facts.
When you use our Services you understand and agree:

• Output may not always be accurate. You should not rely on Output from our Services as a sole source of truth or factual information.
• You must not use any Output relating to a person for any purpose that could have a legal or material impact on that person, such as making credit, educational, employment, housing, insurance, legal, medical, or other important decisions about them.
• Our Services may provide incomplete, incorrect, or offensive Output that does not represent HeraHaven’s views. If Output references any third party products or services, it doesn’t mean the third party endorses or is affiliated with HeraHaven.

Article 4. Intellectual Property Rights

HeraHaven and its affiliates own all rights to the services.

Article 5. Subscription

Paid subscriptions. Some features allow you to purchase paid subscriptions with details provided before purchase. Manage subscriptions in your account settings.
Fees: All charges, including subscription fees, will be made clear to you before purchase.
Billing.: Ensure your billing information is accurate. Subscriptions renew automatically until canceled. We may use payment services outside Cyprus to process your payments If your payment cannot be completed, we may downgrade your account or suspend your access to our Services until payment is received.
Subscription. We retain the right, at our sole discretion, to provide some Services, which will be available only for paid subscribers. The subscription will begin after the initial payment and the payment should be performed pursuant to the fee terms as presented on our website at the time of the purchase. You are responsible for payment of all fees, charges and taxes (if required by law) related to the transaction. Please note that if you subscribed to the Services from a distribution platform from a third party which is not indicated or recognized by us, we are not responsible for any costs or liability arising from your action.
EEA consumer withdrawal right. If you are an EEA-based consumer, you can close your account and withdraw from these Terms within 14 days of accepting them by sending an email at [email protected].
Cancellation. You can cancel your paid subscription at any time by updating your account settings. You will not be charged after you cancel your paid subscription. You will continue to have access to the Service until the end of the subscription period you have paid for, at which point your cancellation will become effective. Unless we specify otherwise, you will not receive a refund or service credit for any days between the day you cancel and the last day of the subscription period you have paid for.
Changes. We may change our prices from time to time. If we increase our subscription prices, we will give you at least 30 days’ notice and any price increase will take effect on your next renewal so that you can cancel if you do not agree to the price increase.
Termination and suspension
Your rights. You can stop using our Services and end your relationship with HeraHaven at any time by simply closing your account and stopping your use of the Services. Instructions for how to do this are available in the settings tab of your account.
HeraHaven rights. We may suspend or terminate your access for violations of these terms, legal compliance, or if your use poses a risk. Inactive accounts without a paid subscription may also be terminated.
Notice. If we terminate your account, we will make reasonable efforts to notify you in advance so you can export your Content or your data from the Services, unless it is not appropriate for us to do so, we reasonably believe that continued access to your account will cause damage to HeraHaven or anyone else, or we are legally prohibited from doing so.
Appeals. If you believe we have suspended or terminated your account in error, please send an email at [email protected] .
Article 6. Our obligations
How we provide the Services. We commit to provide the Services to you with reasonable skill and care and to act with professional diligence. We do not promise to offer the Services forever or in their current form for any particular period.
Liability. Provided that we have acted with professional diligence, we do not take responsibility for loss or damage caused by us, unless it is:

• caused by our breach of these Terms or
• reasonably foreseeable at the time of entering these Terms.

We do not take responsibility for loss or damage caused by events beyond our reasonable control. We do not exclude or limit our liability to you in any way where it would be unlawful for us to do so. You still have the full protections of the laws applicable to you.
Statutory rights. You have certain statutory rights that cannot be limited or excluded by a contract like these Terms or that you are legally entitled to, for example, by virtue of being a consumer. These Terms are in no way intended to affect or restrict those rights.
EEA consumer guarantee. If you are an EEA-based consumer, then EEA consumer laws provide you with a legal guarantee covering the Services. If you have any questions about your legal guarantee, please send an email at [email protected].

Article 7. Dispute resolution

Concerns. If we have a dispute, we would first like to understand and try to address your concerns before any formal legal action. To share your concerns, you can contact us via email at [email protected].
Court. If we cannot resolve our dispute, you or we can go to your local courts.
EEA consumer alternative dispute resolution. If you reside in the EEA, you can also raise the dispute with an alternative dispute resolution body via the European Commission’s Online Dispute Resolution (ODR) Platform, which you can access at EU ODR.

Article 8. Copyright complaints

If you believe that your intellectual property rights have been infringed, please send an email at [email protected]. We may delete or disable Content alleged to be infringing and may terminate accounts of repeat infringers.
Written claims concerning copyright infringement must include the following information:

• A physical or electronic signature of the person authorised to act on behalf of the owner of the copyright interest;
• A description of the copyrighted work that you claim has been infringed upon;
• A description of where the allegedly infringing material is located on our site so we can find it;
• Your address, telephone number, and e-mail address;
• A statement by you that you have a good-faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law; and
• A statement by you, that the above information in your notice is accurate and, under penalty of perjury, that you are the copyright owner or authorised to act on the copyright owner’s behalf.

Article 9. General terms

Assignment. You may not assign or transfer any rights or obligations under these Terms. We may assign or transfer our rights or obligations under these Terms to any affiliate or subsidiary or any successor in interest of any business associated with our Services. If we do, any rights you have as a consumer will not be affected. If you are not satisfied, you have the right to terminate your relationship with HeraHaven and stop using our Services at any time.
Changes to these Terms or our Services. We are continuously working to develop and improve our Services. We may update these Terms or our Services accordingly from time to time. For example, we may make changes to these Terms or the Services due to:

• Changes to the law or regulatory requirements.
• Security or safety reasons.
• Circumstances beyond our reasonable control.
• Changes we make in the usual course of developing our Services.
• To adapt to new technologies.

We will give you at least 30 days advance notice of changes that materially adversely impact you and the date that they will come into force either via email or an in-product notification. Any changes will only apply to our relationship going forward. If you do not agree to the changes, you must stop using our Services.
Delay in enforcing these Terms. If we or you delay enforcing a provision of these Terms, either of us can still enforce it later, and it will not prevent us or you from taking steps against the other at a later date. If any part of these Terms is determined to be invalid or unenforceable, it will not affect the enforceability of any other part of these Terms.
Trade controls. You must comply with all applicable trade laws, including sanctions and export control laws. Our Services may not be used in or for the benefit of, or exported or re-exported to (a) any U.S. embargoed country or territory or (b) any individual or entity with whom dealings are prohibited or restricted under applicable trade laws. Our Services may not be used for any end use prohibited by applicable trade laws, and your Input may not include material or information that requires a government licence for release or export.
Governing law. The Cypriotic law will govern these Terms and all claims arising out of or relating to these Terms will be brought exclusively in the courts of Cyprus.